These Terms and Conditions set out the basis on which Man With Van Edgware provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. The purpose of this page is to explain the service rules clearly, fairly, and in plain language so that both parties understand their responsibilities before, during, and after the job.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Edgware name, while “you” and “your” refer to the customer, client, or person requesting the service. These terms apply to domestic and commercial jobs unless otherwise agreed in writing. They cover matters such as booking process, pricing, payments, cancellations, liability, waste handling, and the law that governs the agreement.

By instructing us to proceed, you confirm that you are legally entitled to request the service, that all information supplied is accurate, and that you have read and understood the important conditions described below. If any part of these terms is not accepted, you should not proceed with the booking. Nothing in these terms affects any rights you may have under applicable consumer law.

1. Booking Process

A booking may be requested by phone, email, online form, or any other method we make available from time to time. A request does not become a confirmed booking until we have acknowledged it and, where required, received any deposit or advance payment. We may ask for details such as collection and delivery addresses, access conditions, item lists, floor levels, parking restrictions, time windows, and any special handling requirements. The accuracy of this information is essential because the quotation and service plan are based on what you tell us.

Where a booking is accepted, we will usually provide a price estimate or fixed quotation. Any estimate is based on the scope described at the time of booking and may change if the job differs in a material way from the information provided. This includes, without limitation, additional items, delayed access, extra waiting time, use of stairs not previously disclosed, difficult parking, long carrying distances, or the need for additional labour or vehicle size. We reserve the right to adjust the price fairly if the actual work differs from the original description.

If a booking depends on a specific date or time, we will do our best to attend within the agreed slot. However, arrival times are approximate and may be affected by traffic, road closures, weather, mechanical issues, or prior job overruns. We are not responsible for delays caused by events beyond our reasonable control. If you need to change the date, time, or scope of the work, you must notify us as early as possible and we will confirm whether the revised arrangement can be accommodated.

2. Service Scope and Customer Responsibilities

Our service may include loading, transporting, unloading, and in some cases basic handling support for furniture, boxes, appliances, or other agreed items. Unless expressly stated, we do not provide packing materials, dismantling, reassembly, specialist installation, or regulated disposal services. Any extra work must be agreed in advance or at the time the need becomes apparent. We may refuse to carry items that are unsafe, unlawful, excessively heavy without proper equipment, or likely to cause damage to people or property.

You are responsible for ensuring that items are suitably packed, labelled, and ready for transit unless packing has been separately agreed. Fragile items should be protected by appropriate packaging. You should also ensure that pathways, lifts, doorways, and access points are clear and that any permits, permits for parking, or building permissions are in place where needed. If our team is delayed because access is not ready, you may be charged for waiting time or a failed attendance fee where applicable.

You must tell us in advance about any items that require special care, including antiques, glass, artwork, musical instruments, confidential materials, hazardous substances, or goods with unusual dimensions. We may decline to move items that are prohibited by law or unsuitable for a standard removal service. If we agree to handle such items, that agreement will be subject to any special conditions we specify. You remain responsible for declaring the true nature of the goods and for removing prohibited contents before the booking begins.

3. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. The amount payable may be based on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the job. Unless a quotation says otherwise, charges may include labour, vehicle use, fuel, waiting time, congestion or parking charges, and any agreed extras. We may also apply additional charges where the service is delayed, extended, or changed due to circumstances outside our control or due to inaccurate information supplied by you.

Payment terms will be confirmed at the time of booking or on the invoice. We may require a deposit, part payment in advance, or full payment before the job begins. Where payment is due on completion, it must normally be made immediately after the service has been delivered unless another arrangement has been agreed in writing. We accept the payment methods we specify from time to time. If a card payment fails, a transfer is reversed, or funds are otherwise not received, you remain liable for the full outstanding amount.

Late payment may result in administration charges, interest where allowed by law, and the suspension of future services. If a charge is disputed, you should raise it promptly and provide the reasons in writing. You must still pay any undisputed part of the invoice on time. We may retain a lien to the extent permitted by law over goods in our lawful possession until outstanding sums are paid, subject always to consumer and statutory rights.

4. Cancellations, Rescheduling, and Missed Bookings

If you wish to cancel or reschedule, you should notify us as soon as possible. Cancellations made more than a reasonable period before the scheduled service may not incur a fee, depending on the notice given and whether any costs have already been committed. Where a deposit has been paid, it may be retained in part or in full if we have reserved time, allocated staff, or incurred preparation costs. The exact treatment of deposits will depend on the booking terms confirmed at the time of acceptance.

If you cancel at short notice, refuse access, are not present, or are otherwise unable to proceed when our team arrives, we may charge a cancellation fee or a failed attendance fee to cover lost time, travel, and operational costs. If a vehicle or crew has been dispatched and the job cannot reasonably continue because of your actions or omissions, the booking may be treated as cancelled by you. Any waiting time caused by delays at collection or delivery may also be chargeable at the applicable rate.

We may cancel or postpone a booking if there is a safety concern, a legal restriction, severe weather, vehicle breakdown, staffing issue, or any event beyond our reasonable control. In such cases we will make reasonable efforts to offer a new date or time. We will not be liable for indirect loss arising from a necessary postponement, but we will act fairly and in good faith. If payment has been taken for work not performed, we will arrange a refund or credit as appropriate, less any valid charges already incurred.

5. Liability, Damage, and Insurance

We take reasonable care when handling goods and property, but moving services involve risk, and not all loss can be prevented. Our liability is limited to loss or damage caused by our proven negligence, breach of duty, or wilful misconduct, subject to the exclusions and limits set out in these terms and by law. We are not liable for pre-existing damage, inadequate packing, inherent defects, normal wear and tear, or loss caused by circumstances outside our control.

You should inspect items before and after the move whenever reasonably possible. Any visible damage or missing items must be reported as soon as practicable and, in any event, within a reasonable time after the service. If you ask us to move goods that are not properly packaged or that are especially fragile, you accept the additional risk that arises from those circumstances unless we have expressly agreed in writing to provide specialist protection. Our responsibility does not extend to contents not disclosed to us, valuable items carried without prior notice, or goods left unsecured by the customer.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where our liability is established, our responsibility will normally be limited to repair, replacement, or the reasonable cost of rectifying the loss, subject to any contractual or statutory cap that applies. You are responsible for arranging suitable insurance for high-value goods unless we have expressly agreed to provide a higher level of cover in writing.

6. Waste Regulations and Prohibited Items

Where the service involves disposal, clearance, or removal of unwanted items, you must ensure that all waste is described accurately and that you have the right to dispose of it. We operate in accordance with applicable UK waste regulations and expect customers to comply with all legal requirements. We may request evidence of ownership, transfer documentation, or other relevant information before removing waste. We do not accept responsibility for misdescribed, concealed, or illegally presented waste.

You must not place hazardous, restricted, or regulated materials into our vehicle unless we have expressly agreed and are legally permitted to handle them. This includes, for example, asbestos, chemicals, solvents, paint in bulk, pressurised containers, clinical waste, gas cylinders, batteries beyond permitted limits, and any substance that requires special licensing or treatment. If such items are discovered among the load, we may refuse to transport them, isolate them for safety, or terminate the job if necessary. Any additional costs caused by non-compliant waste may be charged to you.

Where items are to be treated as waste, you are responsible for ensuring that the transfer is lawful and that the waste hierarchy, duty of care, and any relevant licensing conditions are followed. We may issue paperwork for legitimate waste movements where required. If you instruct us to remove items that are suspected of being stolen, fly-tipped, contaminated, or otherwise unlawful, we may refuse the work and, where appropriate, report the matter to the relevant authority. We will not knowingly assist with any illegal disposal or evasion of waste obligations.

7. General Conditions, Governing Law, and Final Provisions

We may use subcontractors, assistants, or additional vehicles where needed to complete the service efficiently. Any person acting on our behalf must follow these terms. We may update or replace these conditions from time to time, but the version in force at the time of booking will apply to that particular job unless a change is required by law. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force.

Our failure to enforce any right or provision at any time does not waive that right or provision. No third party shall have any right to enforce these terms unless the law provides otherwise. These terms, together with any written quotation or booking confirmation, form the entire agreement between the parties for the relevant service and replace prior discussions or understandings on the same subject, except where expressly preserved in writing.

The agreement is governed by the laws of England and Wales, and any dispute arising from or connected with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you confirm that you accept these service conditions and agree to comply with them throughout the course of the work. For clarity, these terms are intended to support a professional Man With Van Edgware service while keeping responsibilities transparent, lawful, and fair for all parties.